Refund & Return Policy — Harveda

At Harveda, customer satisfaction is our priority. We ensure that every product is delivered with care, but if you are not fully satisfied with your purchase, our Refund & Return Policy makes the process simple and transparent.

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1. Returns

• Products are eligible for return within 7 days of delivery.

• To qualify, items must be unused, unopened, and in their original packaging.

• Proof of purchase (invoice/receipt) is required.

• Certain products (such as perishable items, customized products, or items marked as non-returnable) cannot be returned.

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2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges are non-refundable.

• If you receive a refund, the return shipping cost may be deducted from your total refund (unless the return is due to a damaged or wrong product sent by us).

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3. Exchanges

• We replace items only if they are defective, damaged, or delivered incorrectly.

• To request an exchange, contact us within 48 hours of delivery with product images.

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4. Cancellations

• Orders can be cancelled within 24 hours of purchase if they have not been shipped.

• Once shipped, the order cannot be cancelled, and the standard return process applies.

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5. Non-Returnable/Non-Refundable Items

• Perishable goods (e.g., ghee, food items once opened).

• Products purchased on final sale or clearance.

• Customized or personalized products.

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6. How to Initiate a Return/Refund

To request a return, refund, or exchange, please contact us:

• Phone/WhatsApp: +91 95379 66633
• Email: hello@harveda.in
• Address: Ahmedabad, Gujarat, India
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Please include your order number, product details, and reason for return in your request.

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7. Important Notes

• Harveda reserves the right to reject returns that do not meet our policy conditions.

• Refunds are only applicable for purchases made directly from our official website.

• By placing an order with us, you agree to this Refund & Return Policy.